Resume Overview

Recognized for consistent excellence and exceptional ability…

A business professional with over 25 years of leadership experience in a variety of roles spanning diverse and complex industries. I consistently associate myself with high caliper quality organizations that are well-respected leaders in their industry. My strengths and expertise include account management, call center management, employee/culture development and project management. My past and current responsibilities include management and accountability of key client relationships, customer service leadership, development and empowerment of team members, sales efforts, developing and employing business development and strategy tactics, overseeing product management and development, facilitating internal/external relationships at various levels within the organization, and effectively negotiating and executing multi-year contracts. I have a passion for organizational excellence, client/customer satisfaction, development of people and proven ability to cultivate teamwork and inspire cultural change. Through my leadership and passion for success, I’ve successfully developed relationships, transformed cultures and transformed how customers do business with the organizations and people in which I work. I effectively implemented many of the “Ritz-Carlton Leadership” programs that I learned while being certified at NYU in New York City. As a result, I have seen great success in the relationships and organization development of the people for the company’s in which I have been associated.